Frequently Asked Questions
Everything you need to know about shopping with Geppetto's Toys fashion boutique.
How do I determine the correct size for my order?
Each product page features a detailed 'Size Guide' with measurements in inches and centimeters. We recommend comparing these measurements to a similar item you already own to ensure a perfect fit.
What is your return policy for apparel?
We offer a 30-day return window for all unworn garments with original tags attached. Items must be free of stains, odors, or signs of wear to be eligible for a full refund.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and local customs processing.
Are the materials used in your clothing sustainably sourced?
At Geppetto's Toys, we prioritize quality and ethics. 80% of our current collection is made from organic cotton or recycled materials, and we work exclusively with fair-trade certified manufacturers.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our support team via live chat or email.
Do you offer gift wrapping for special occasions?
Yes! During checkout, you can select our 'Signature Gift Box' option, which includes premium tissue paper, a branded box, and a personalized handwritten note.